Check Electric Vehicle System - Warning

Faults and Technical chat for the Hyundai Ioniq 5
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Simon GTO
Posts: 2
Joined: Fri Oct 27, 2023 11:48 am

Post by Simon GTO »

"Check Electric Vehicle System" - Warning message on dash.

Car won't drive or charge since Hyundai assist came and flattened the auxiliary 12V battery. Main battery is 93% charged. Vehicle has been recovered to Stockport Hyundai main dealer. Finally today (after 4 days) they have got round to looking at it. (I only know this because the bonnet is open when checking the Bluelink App.) I'm a bit unimpressed at this stage. 1 year old car that cost £55k and Hyundai assist were less than assistance, asking "is it was OK to come tomorrow to look at the car as we are very busy today"!? Eventually the AA called me at 2am and apologised for the late call. The wanted to recover the vehicle and arrived at 2:10am leaving at 3:00am. I have called Stockport Hyundai in the afternoon of the second full day that they had the car but they were so busy they could not look at it for another 2 days which brings us to today. Bluelink says the car is unlocked (first time bluelink has communicated with the car in 5 days due to flat auxiliary battery) so I know they have at least put the aux. battery on charge and the bonnet is showing open on the vehicle status.

Really great car. Very poor service from Hyundai Assistance. Dealer slow to look at the car. Hyundai assistance only give a courtesy car for 2 days which is not a lot of use frankly if dealer isn't able to look at the car for 4 days.

Disappointed!

Simon GTO
Posts: 2
Joined: Fri Oct 27, 2023 11:48 am

Post by Simon GTO »

Update.... It's 10 days now since the Ioniq 5 was recovered to Hyundai Stockport. Parts were apparently ordered end of last week but still not word on when we get the car back. Hyundai Assistance say we can't have a replacement car now as it has to be ordered within 48 hours of the breakdown. The dealership "Holdcroft Hyundai Stockport" have a 4 week wait for courtesy cars! Seriously?

To say We are disappointed is an understatement. Emailed the dealership and Hyundai UK Customer Services but nothing back yet apart from an email from the sales person that sold us the car saying it's been passed on to someone else. Great!

Anyone else had similar great customer service?
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